BRAVA JEWELRY | Custom Commission Policy

Welcome to the Brava Jewelry Bespoke Experience. Creating a custom piece of jewelry is a journey of collaboration and artistry. We are honored to bring your vision to life. To ensure a smooth process from our first conversation to the final reveal, we have established the following guidelines. By commissioning a piece with us, you agree to the terms outlined below.

I. The Creative Process & Payment Schedule
Our bespoke process is divided into three distinct stages. To maintain a steady workflow and ensure materials are secured promptly, payments are structured as follows:

Step 1: Consultation & Design (25% Down Payment)

• The Vision: We begin with a complimentary consultation to discuss your inspiration, gemstone preferences, metal choices, and budget.

• The Commitment: Once we agree on the general direction, a non-refundable 25% Down Payment (calculated based on the estimated total) is required.

• The Deliverable: This payment secures your place in our production queue and covers the creation of initial design sketches/CAD renderings for your approval.

Step 2: Production (50% Progress Payment)

• Approval: Once you have approved the final design, we are ready to bring the piece to life.

• The Investment: To proceed, a 50% Progress Payment is required.

• Allocation: This amount is strictly applied toward sourcing your specific materials (gold, diamonds, gemstones) and labor costs. Note: Production cannot begin until this payment is received.

Step 3: Completion & Handover (25% Final Balance)

• The Reveal: When your jewelry is polished, set, and inspected, we will notify you that it is ready.

• The Handover: The remaining 25% Balance is due upon claiming the item.

• Policy: If the final price adjusted slightly during production (e.g., due to gold weight variance), it will be reconciled in this final invoice.

II. Production Timelines
We treat every piece of jewelry as a work of art, and true craftsmanship cannot be rushed.

• Estimated Lead Time: While we provide an estimated completion date upon booking, please understand that this is an approximation.

• Variances: Production times may be extended based on the complexity of the design, the number of pieces in your order, or the rarity of gemstones being sourced.

• Communication: Brava Jewelry commits to keeping you informed. If we anticipate a delay to ensure the quality of your piece, you will be notified immediately.

III. Ownership & Collection Policy
We want nothing more than to see you wearing your new Brava Jewelry creation. However, to sustain our business operations, we must adhere to a strict handover policy.

• Right to Withhold: Brava Jewelry reserves the full right to retain possession of the jewelry until the total invoice amount has been paid in full.

• No Partial Releases: Jewelry cannot be released on a "partial payment" or "IOU" basis.

• Transfer of Ownership: Legal ownership of the piece transfers to the client only once the final balance is cleared.